betpark Terms of Use

We at betpark operate a sportsbook and casino platform serving users in supported jurisdictions. Our terms set out the rules that apply when you open an account, deposit funds, place decisions on football (Liga 1, Piala Indonesia, Piala AFF, Champions League), live-dealer games (blackjack, roulette, baccarat, Dragon Tiger), slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile).

By using betpark, you agree to these terms. We require account verification, honest conduct, and compliance with applicable law in your jurisdiction. We accept nine payment methods — QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet) — and process deposits and withdrawals according to the conditions outlined below.

This document explains your rights and obligations on betpark, how we settle decisions, and how disputes are resolved.

Account Opening and Verification

When you open an account on betpark, you confirm that you are of legal age in your jurisdiction and that you have the right to enter into a binding agreement with us. We require you to provide accurate personal information, including your full name, date of birth, address, and contact details. You are solely responsible for keeping this information up to date.

We at betpark enforce Know Your Customer (KYC) verification. Before your first withdrawal, you must complete identity verification by submitting government-issued identification and proof of address. We conduct these checks to comply with anti-money-laundering regulations and to protect your account from fraud.

Your betpark account is personal and non-transferable. You may not share your login credentials or allow others to use your account. If we detect unauthorized activity or multiple accounts linked to the same person, we reserve the right to suspend or close your account and void any pending decisions. Funds held in a suspended account are returned to your original payment method once verification is complete.

Deposits, Withdrawals, and Payment Methods

We at betpark accept deposits through QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet). Deposits via e-wallets typically credit within minutes; bank transfers process within one business day. We do not charge deposit fees on our end, though your bank or e-wallet provider may apply charges.

Withdrawals process back to your original payment method. If you deposited via mobile banking, your withdrawal returns to your local payment wallet. If you used online payment, funds go back to your registered e-wallet account. We do not offer alternative withdrawal methods or third-party transfers. Withdrawals require account verification and typically process within one to two business days, depending on your payment provider's schedule.

We reserve the right to refuse or delay a withdrawal if we suspect fraud, money laundering, or violation of our terms. In such cases, we notify you and provide an opportunity to provide supporting documentation. If the withdrawal is approved, it processes according to standard timelines. If denied, funds remain in your account balance.

Decision Settlement on betpark

We at betpark settle all decisions based on official results published by the governing body or league. For football (Liga 1, Piala Indonesia, Piala AFF, Champions League), we use official league records. For esports (Mobile Legends, Free Fire, PUBG Mobile), we settle based on official tournament broadcasts and scoreboard data. For live-dealer games, results are determined by the outcome of the live table in real time.

We do not settle based on live commentary, social media posts, or unofficial sources. If a match is postponed, cancelled, or abandoned, we void all decisions on that fixture and return stakes to your account. If official results are later corrected by the governing body, we may adjust settled decisions accordingly, though such corrections are rare.

Decisions settle within hours of match completion (for football and esports) or immediately (for live dealer and slots). You can view all settled and pending decisions in your account history. Winnings are credited instantly; losses are debited instantly. No settlement delays apply except in cases of investigation or system maintenance.

Bonus Terms and Promotions

We at betpark offer promotional bonuses and reload offers from time to time. Each promotion carries specific terms — playthrough requirements, game restrictions, and expiration dates. We display these terms clearly when you claim a bonus, and they form part of your agreement with us.

Bonuses are forfeited if you do not meet the playthrough requirement within the specified window. Unused bonuses do not carry over to the next calendar month. If you close your account while a bonus is active, the bonus and any unmet playthrough requirement are cancelled.

We reserve the right to modify or cancel any promotion without notice, except for bonuses already claimed by you. Changes apply to new bonus offers only and do not affect bonuses already credited to your account.

User Conduct and Account Suspension

When you use betpark, you agree not to engage in fraud, collusion, market manipulation, or any illegal activity. You may not use automated tools, bots, or scripts to access our platform or place decisions. You may not share your account credentials or allow others to use your account. Violation of these rules may result in account suspension or closure.

You are responsible for verifying that your access and use of betpark comply with the laws of your jurisdiction. Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. You may not use betpark if you are located in a jurisdiction where we are legally restricted from operating.

We reserve the right to refuse service, suspend your account, or close betpark entirely at any time, with or without notice. If we close the platform, we return all user balances to the original payment methods used for deposits.

Dispute Resolution

If you believe a decision has been settled incorrectly, contact our support team in English with details of the match, decision type, and your concerns. We investigate using official sources and our internal settlement records. If we confirm an error, we adjust your account accordingly. If we find the settlement was correct, we explain our reasoning and close the inquiry.

Disputes must be raised within 30 days of settlement. After 30 days, settled decisions are final and cannot be appealed. We maintain settlement records for seven years and can provide documentation if needed for regulatory or legal purposes.

Any dispute arising from your use of betpark is subject to the laws of the jurisdiction where we operate. You agree to resolve disputes through negotiation with our support team before pursuing legal action. We do not arbitrate disputes; all resolution occurs through our internal process.

Limitation of Liability

We at betpark provide our platform "as is" without warranties of any kind. We do not guarantee that our service will be uninterrupted, error-free, or secure. While we implement standard security practices, we cannot guarantee absolute protection against unauthorized access.

To the extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from your use of betpark. Our liability is limited to the amount of funds held in your account at the time of the claim.

These terms are subject to change. We notify users of material changes via email or dashboard notification. Continued use of betpark after a change constitutes acceptance of the new terms. Your latest account activity confirms your agreement to the current terms.